|
Inbound and outbound call handling
We can manage both
your inbound and outbound customer communications via telephone,
email, SMS, and web as well as traditional postal communication.
So you get to choose the best way to keep in touch with your
customers.
Whether your need is large or small,
for a short or medium term campaign project or a long term dedicated
business process outsourcing solution, you can use our multi-channel
contact handling services for:
 |
Appointment setting |
|
Telesales – and cross and
upselling |
|
Lead generation |
|
Data gathering |
|
Market and list research |
|
Loyalty programmes |
|
After sales services |
|
Recruitment |
|
Helplines |
|
Carelines |
|
Direct response handling |
|
DRTV |
|
Call-back programmes |
|
Front or back office administration
processes |
With a call handling capacity of 3,500 lines, our Contact Centre
handles over three million inbound and two million outbound calls
each year. But it doesn’t stop there. We also provide data-driven
customer communication services, derived through detailed analysis
and segmentation. That means we can analyse each of your customer’s
previous transactions to optimise the way you attract, retain and
develop your customer base.
Our call handling clients include: COI,
Scottish & Southern Energy, Procter & Gamble, Jersey
Tourism
 |
|
|
| |
“The
successful implementation of the dedicated team along
with the data centric customer management programme
will not only ensure effective and cost efficient RAF
communication in the future but will also ensure any
potential RAF recruit has a quality contact touch point
at all times.”
Marc Michaels, Director of Direct Marketing, COI Communications
|
|
|
|
|
|
 |
|
|
|
