Automated call handling

With the latest automated telephony technology and an inbound call handling capacity of 3,500 lines, we handle some of the UK’s largest telephone response campaigns. In fact, we take over 50 million calls a year through our automated service. So, no matter how many calls you anticipate, you can rest assured that Broadsystem is capable of managing your campaign.

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Even if your service calls for live agent call handling, automated call handling is an ideal way of supporting this service at times of ‘peaky’ campaign activity, for example with TV advertising. **

Watch this space: we’ll soon be launching our state-of-the-art speech recognition technology which will increase the levels of convenience and interactivity for your customers even further.

Our clients include: COI, GSK, learndirect, British Airways, Eurotunnel, Procter & Gamble